1) Insert Sim into your mobile device

2) Ensure ‘Data’ and ‘Data Roaming’ are both on

(iOS: Settings> Mobile data and Mobile data options; Android: Settings> Mobile networks)

3) Connect Sim with app by inserting last 6 digits of ICCID number or scanning the QR/ barcode on back of Sim card   

4) Add credits or packages as needed with credit card payment 

We offer a global Sim with worldwide coverage and an APAC Sim with best data packages for this region. After connecting Sim in the app, you will see in 'Your Sim' screen your Sim type

1) Sim only works with unlocked phones or pocket wifis  

2) Sim will automatically connect to partner network in host country. In some countries we have 2 or more partners to ensure complete coverage

 1) No network after inserting Sim

- Please wait, Sim sometimes take several minutes to scan all networks

- Check that Sim has been inserted correctly

- Try at different location just in case it is a coverage issue  

- Switch off and leave phone for 5mins before turning back on. Make sure network search is on Automactic (iOS: Settings> Mobile network> Network Selection> Turn on ‘Automatic’; Android: Settings> Mobile networks> Network operators> Choose automatically)

- Reset network (iOS: General> Reset> Reset Network Settings; Android: Backup& Reset> Network settings rese> Reset settings)  

2) Mobile network, but no/ slow data connection

- Check that ‘Data’ and ‘Data Roaming’ are both on 

- Manually switch from 3G to 4G or vice versa (iOS: Settings> Mobile data> Voice& data; Android: Settings> Mobile networks> Preferred network type)

- Remove and re-inset Sim. Make sure network search is on Automactic (iOS: Settings> Mobile network> Network Selection> Turn on ‘Automatic’; Android: Settings> Mobile networks> Network operators> Choose automatically)

- Add the APN ‘fastaccess’ (iOS: Setting> Mobile data> Mobile data options> Mobile data network> APN; Android: Setting> Mobile Networks> Access Point Network (APN)> Click on ‘+’ sign)   

- iPhone devices not showing APN settings shall go on this website to make the adjustments: http://www.unlockit.co.nz

3) Cannot make calls

- Make sure you have added country and regional code to the number (e.g. +49)  

- Try to call another number (e.g. hotel or friend) to test general functionality 

1) Sim works in pocket wifi

2) Sim registration can take much longer in a pocket wifi. If needed, please activate Sim in a mobile device first

3) To have best data connection, change APN to ‘fastaccess’ in settings  

4) Note that pocket wifi consume much more data and will exhaust your credits quickly 

1) Credits only expire after 6mths of inactivity. The validity extends with use or top-up. 

2) If you still have credits and purchase a package, the package will be used first 

3) Packages start counting at time of purchase and expire after 72h (3 days), 154h (7 days) etc. 

4) After purchase, the app will show your country package in the balance bar and in the Your Sim screen. For now, you cannot check the balance used in the package. However, the data allowance should be enough for the time period as long as you avoid longer videos and tethering.

5) Package coverage 

- The APAC package covers 17 countries from Japan to New Zealand 

- The EU package covers all 27 EU members, plus Iceland, Norway and UK (England etc.) 

- The Singapore Airlines/ flight crew package covers the main air travel hubs 

- For detailed information on countries covered, please click here

6) In case of very high usage in short period of time, the system might reduce the available speed to avoid unintentional draining of balance.