1) Insert Sim into your mobile device

2) Restart the phone and wait few mins. If you see mobile network, but no data access, then ensure ‘Data’ and ‘Data Roaming’ are both on (iOS: Settings> Mobile data and Mobile data options; Android: Settings> Mobile networks)

3) Connect Sim with Xplori mobile app by inserting last 6 digits of ICCID number or scanning the QR/ barcode on back of Sim card

4) Add data packages as needed with credit card, AliPay and WeChat payment

1) Sim only works with unlocked phones

2) With dual Sim mobiles, please insert Bayani Sim in slot 1

3) Sim will automatically connect to our partner network 3HK

4) Remains active 30days after your last data or voice package expired. After that Sim and phone number are automatically deactivated. Extend validity by simply buying any data or voice package

1) Our channel partner or, if you bought directly, our confirmation email will advise of your Hong Kong phone number

2) You can receive calls in Hong Kong at no cost

3) If you purchase the 30-days data plan, you receive a complimentary amount of local Hong Kong call minutes

4) You can add the local and Asia voice package to meet your individual call needs. Call packages are valid for 60days from day of purchase. There is currently no option to check the call minutes used/ remaining

5) Asia voice package allows you to call or receive phone calls in the following countries: Australia, China, Indonesia, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam

1) No network after inserting Sim

- Please wait, Sim sometimes take several minutes to scan all networks

- Check that Sim has been inserted correctly

- Try at different location just in case it is a coverage issue

- Switch off and leave phone for 5mins before turning back on. Make sure network search is on Automactic (iOS: Settings> Mobile network> Network Selection> Turn on ‘Automatic’; Android: Settings> Mobile networks> Network operators> Choose automatically)

- Add the APN ‘3gnet’ (iOS: Setting> Mobile data> Mobile data options> Mobile data network> APN; Android: Setting> Mobile Networks> Access Point Network (APN)> Click on ‘+’ sign)
Click here to see example

- Reset network settings (iOS: General> Reset> Reset Network Settings; Android: Backup& Reset> Network settings rese> Reset settings)

2) Mobile network, but no/ slow data connection

- Switch off and leave phone for 5mins before turning back on. Make sure network search is on Automactic (iOS: Settings> Mobile network> Network Selection> Turn on ‘Automatic’; Android: Settings> Mobile networks> Network operators> Choose automatically)

- Add the APN ‘3gnet’ (iOS: Setting> Mobile data> Mobile data options> Mobile data network> APN; Android: Setting> Mobile Networks> Access Point Network (APN)> Click on ‘+’ sign)
Click here to see example

- Manually switch from 3G to 4G or vice versa (iOS: Settings> Mobile data> Voice& data; Android: Settings> Mobile networks> Preferred network type)

- iPhone devices not showing APN settings shall go on this website to make the adjustments: http://www.unlockit.co.nz

3) Cannot make calls

- Add country and regional code to the number (e.g. +852)

- Try to call another number (e.g. hotel or friend) to test general functionality

4) Balance display/ PDP failure

- In the Xplori mobile app, you can see the date until which your package is valid. If you have connected your Sim with the app, but no package shows, it means no data or voice pacakge are currently active on this Sim

- If you feel that balance display might be incorrect, please go to 'Update/ Connect Sim' and insert your ICCID number to reconnect Sim and app

- When you purchase a data or voice pacakge, the package purchased should display in the Your Sim screen after a minute at the latest. Do ensure that you have data/ wifi connection so that the app display can be updated

1) Packages are valid immediately after purchase on the app. The 1 day package exprires after 24h, the 30days package expires after 30*24h

2) Data, voice and roaming pacakges are separate and independent. You do not require one service to enable the other. You can activate and use them concurrently

3) After purchase, the app will show the purchased package in the Your Sim screen with valid until date. For now, you cannot check the data and call balance used/ remaining in the package

4) The first usage of your data package will be on unlimited 4G speed (up to 21Mbps). Once you exhausted your 4G data allowance, you can use 3G speed (128kbps) until the end of the package validity. In exceptional cases of high continued data usage, we reserve the right to reduce data speed further

5) Hong Kong voice package can be used for calls to standard fixed and mobile numbers in Hong Kong. Asia voice package allows calls to standard fixed and mobile numbers in the listed countries (see details under 'Calls' section)

6) Hong Kong 1hour, 1day and 7days data pacakges, as well as roaming data packages do not include any voice minutes, but only data

7) Roaming packages are for unlimited 4G data during the validity period, but the data speed will slow down to 3G in case of high usage

1) If you order a Sim, we will send it by post to your address within 3 days. Budget another 2-7 days for delivery depending on your destination.

2) We offer free standard delivery in Hong Kong

listen@xplori.world in case of any queries. We strive for 100% response rate, so please check your spam folder or forward the message in case you do not hear back"}" data-sheets-userformat="{"2":14781,"3":{"1":0,"3":1},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"10":0,"11":4,"14":{"1":3,"3":1},"15":"Times New Roman","16":11}" style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif;">3) Please contact us via the app, remember to add your email, or send a message to listen@xplori.world in case of any queries. We strive for 100% response rate, so please check your spam folder or forward the message in case you do not hear back

1) Can be made with AliPay, WeChat Pay, and credit and debit cards (Visa, Master or American Express)

2) Are being processed and protected by Stripe, one of the largest payment processors in the world

3) Xplori does not store card details unless you choose to store the number for next time (but we never store related expiry date and CVV)

4) Full refund is offered if a technical issue cannot be resolved

1) Insert Sim into your mobile device

2) Ensure ‘Data’ and ‘Data Roaming’ are both on

(iOS: Settings> Mobile data and Mobile data options; Android: Settings> Mobile networks)

3) Connect Sim with app by inserting last 6 digits of ICCID number or scanning the QR/ barcode on back of Sim card   

4) Add credits or packages as needed with credit card payment 

We offer a global Sim with worldwide coverage and an APAC Sim with best data packages for this region. After connecting Sim in the app, you will see in 'Your Sim' screen your Sim type

1) Sim only works with unlocked phones or pocket wifis  

2) Sim will automatically connect to partner network in host country. In some countries we have 2 or more partners to ensure complete coverage

1) eSim stands for 'embedded Sim' and is a digital version of the commonly used Sim card. Once installed, the eSim stays on your phone unless removed, and can be activated anytime with a Simple click

2) Devices: only some of the newer device models are eSim enabled, among them: iPhone XS and later, Samsung Galaxy 20, Google Pixel 3 and later, iPad Air and Pro (3rd generation), iPad Mini (5th generation)

3) Purchase: when choosing to buy a Sim in our app or on our website, tick the eSim box

4) Setup: - After purchase, you receive an email with the eSim QR code - Follow instructions in email and scan the code to connect eSim to your phone

5) Multiple Sims: - You will still receive calls and sms on your main Sim even if you select our eSim for data usage - Most devices allow up to 5 eSims, thus you could connect to both our Global and APAC Sim to get the best rates globally

1) For outbound calls, always dial country code, e.g. +49, before the number.

2) Call rates vary depending on the country you are currently in, but is the same regardless of your call destination

3) Inbound calls are only available if you have requested a phone number for your Sim (see below)

4) Phone number: a US number could be available for a fee with 12 month commitment. Please message us if this is of interest

 1) No network after inserting Sim

- Please wait, Sim sometimes take several minutes to scan all networks

- Check that Sim has been inserted correctly

- Try at different location just in case it is a coverage issue  

- Switch off and leave phone for 5mins before turning back on. Make sure network search is on Automactic (iOS: Settings> Mobile network> Network Selection> Turn on ‘Automatic’; Android: Settings> Mobile networks> Network operators> Choose automatically)

- Reset network (iOS: General> Reset> Reset Network Settings; Android: Backup& Reset> Network settings rese> Reset settings)  

2) Mobile network, but no/ slow data connection

- Check that ‘Data’ and ‘Data Roaming’ are both on 

- Manually switch from 3G to 4G or vice versa (iOS: Settings> Mobile data> Voice& data; Android: Settings> Mobile networks> Preferred network type)

- Remove and re-inset Sim. Make sure network search is on Automactic (iOS: Settings> Mobile network> Network Selection> Turn on ‘Automatic’; Android: Settings> Mobile networks> Network operators> Choose automatically)

- Add the APN ‘fastaccess’ (iOS: Setting> Mobile data> Mobile data options> Mobile data network> APN; Android: Setting> Mobile Networks> Access Point Network (APN)> Click on ‘+’ sign)   

- iPhone devices not showing APN settings shall go on this website to make the adjustments: http://www.unlockit.co.nz

3) Cannot make calls

- Make sure you have added country and regional code to the number (e.g. +49)  

- Try to call another number (e.g. hotel or friend) to test general functionality 

1) Sim works in pocket wifi

2) Sim registration can take much longer in a pocket wifi. If needed, please activate Sim in a mobile device first

3) To have best data connection, change APN to ‘fastaccess’ in settings  

4) Note that pocket wifi consume much more data and will exhaust your credits quickly 

1) Credits only expire after 6mths of inactivity. The validity extends with use or top-up. 

2) If you still have credits and purchase a package, the package will be used first 

3) Packages start counting at time of purchase and expire after 72h (3 days), 154h (7 days) etc. 

4) After purchase, the app will show your country package in the balance bar and in the Your Sim screen. For now, you cannot check the balance used in the package. However, the data allowance should be enough for the time period as long as you avoid longer videos and tethering.

5) Package coverage 

- The APAC package covers 17 countries from Japan to New Zealand 

- The EU package covers all 27 EU members, plus Iceland, Norway and UK (England etc.) 

- The Singapore Airlines/ flight crew package covers the main air travel hubs 

- For detailed information on countries covered, please click here

6) In case of very high usage in short period of time, the system might reduce the available speed to avoid unintentional draining of balance.

1) If you order a Sim, we will send it by post to your address within 3 days. Budget another 2-7 days for delivery depending on your destination.  

2) We offer free standard delivery in EU, Singapore, Vietnam and Hong Kong

3) Please contact us via the app, remember to add your email, or send a message to listen@xplori.world in case of any queries. We strive for 100% response rate, so please check your spam folder or forward the message in case you do not hear back

1)  Can be made with Visa, Master or American Express cards

2) Are being processed and protected by Stripe, one of the largest payment processors in the world

3) Xplori does not store card details unless you choose to store the number for next time (but we never store related expiry date and CVV)

4) Full refund is offered if a technical issue cannot be resolved  

1) Insert Sim into your mobile device

2) Ensure ‘Data’ and ‘Data Roaming’ are both on

(iOS: Settings> Mobile data and Mobile data options; Android: Settings> Mobile networks)

3) Connect Sim with app by inserting last 6 digits of ICCID number or scanning the QR/ barcode on back of Sim card   

4) Add credits or packages as needed with credit card payment 

<h2><span style="color: rgb(0, 0, 0);  font-size: 15px; white-space: pre-wrap;">We offer a global Sim with worldwide coverage and an APAC Sim with best data packages for this region. After connecting Sim in the app, you will see in 'Your Sim' screen your Sim type </span></h2><p>1) Sim only works with unlocked phones or pocket wifis&nbsp;&nbsp;</p><p>2) Sim will automatically connect to partner network in host country. In some countries we have 2 or more partners to ensure complete coverage</p>

1) eSim stands for 'embedded Sim' and is a digital version of the commonly used Sim card. Once installed, the eSim stays on your phone unless removed, and can be activated anytime with a Simple click

2) Devices: only some of the newer device models are eSim enabled, among them: iPhone XS and later, Samsung Galaxy 20, Google Pixel 3 and later, iPad Air and Pro (3rd generation), iPad Mini (5th generation)

3) Purchase: when choosing to buy a Sim in our app or on our website, tick the eSim box

4) Setup: - After purchase, you receive an email with the eSim QR code - Follow instructions in email and scan the code to connect eSim to your phone

5) Multiple Sims: - You will still receive calls and sms on your main Sim even if you select our eSim for data usage - Most devices allow up to 5 eSims, thus you could connect to both our Global and APAC Sim to get the best rates globally

1) Sim does not have call capability unless a phone number has been requested

2) Phone number: a Hong Kong number could be available for a fee with 12 month commitment. Please message us if this is of interest

 1) No network after inserting Sim

- Please wait, Sim sometimes take several minutes to scan all networks

- Check that Sim has been inserted correctly

- Try at different location just in case it is a coverage issue  

- Switch off and leave phone for 5mins before turning back on. Make sure network search is on Automactic (iOS: Settings> Mobile network> Network Selection> Turn on ‘Automatic’; Android: Settings> Mobile networks> Network operators> Choose automatically)

- Add the APN ‘3gnet’ (iOS: Setting> Mobile data> Mobile data options> Mobile data network> APN; Android: Setting> Mobile Networks> Access Point Network (APN)> Click on ‘+’ sign) Click here to see example

- Reset network (iOS: General> Reset> Reset Network Settings; Android: Backup& Reset> Network settings rese> Reset settings)  

2) Mobile network, but no/ slow data connection

- Check that ‘Data’ and ‘Data Roaming’ are both on 

- Manually switch from 3G to 4G or vice versa (iOS: Settings> Mobile data> Voice& data; Android: Settings> Mobile networks> Preferred network type)

- Remove and re-inset Sim. Make sure network search is on Automactic (iOS: Settings> Mobile network> Network Selection> Turn on ‘Automatic’; Android: Settings> Mobile networks> Network operators> Choose automatically)

- Add the APN ‘3gnet’ (iOS: Setting> Mobile data> Mobile data options> Mobile data network> APN; Android: Setting> Mobile Networks> Access Point Network (APN)> Click on ‘+’ sign) Click here to see example

- iPhone devices not showing APN settings shall go on this website to make the adjustments: http://www.unlockit.co.nz

3) Cannot make calls

- Make sure you have added country and regional code to the number (e.g. +49)  

- Try to call another number (e.g. hotel or friend) to test general functionality 

1) Sim works in pocket wifi

2) Sim registration can take much longer in a pocket wifi. If needed, please activate Sim in a mobile device first

3) To have best data connection, change APN to ‘3gnet’ in settings  

4) Note that pocket wifi consume much more data and will exhaust your credits quickly 

1) Credits only expire after 6mths of inactivity. The validity extends with use or top-up. 

2) If you still have credits and purchase a package, the package will be used first 

3) Packages start counting at time of purchase and expire after 72h (3 days), 154h (7 days) etc. 

4) Unlimited data packages include 2GB (3days) and 5GB (7 and 30days) at 4G speed, after which it will slow down, but still usable for mesaging and email services

5) After purchase, the app will show your country package in the balance bar and in the Your Sim screen. For now, you cannot check the balance used in the package. 

6) Package coverage

- The APAC package covers 17 countries from Japan to New Zealand 

- The EU package covers all 27 EU members, plus Iceland, Norway and UK (England etc.) 

- The Singapore Airlines/ flight crew package covers the main air travel hubs 

- For detailed information on countries covered, please click here

7) In case of very high usage in short period of time, the system might reduce the available speed to avoid unintentional draining of balance.

1) If you order a Sim, we will send it by post to your address within 3 days. Budget another 2-7 days for delivery depending on your destination.  

2) We offer free standard delivery in EU, Singapore, Vietnam and Hong Kong

3) Please contact us via the app, remember to add your email, or send a message to listen@xplori.world in case of any queries. We strive for 100% response rate, so please check your spam folder or forward the message in case you do not hear back

1)  Can be made with Visa, Master or American Express cards

2) Are being processed and protected by Stripe, one of the largest payment processors in the world

3) Xplori does not store card details unless you choose to store the number for next time (but we never store related expiry date and CVV)

4) Full refund is offered if a technical issue cannot be resolved